How to Check Q&A Submission History

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How to Check Q&A Submission History

Members of the website can have all submissions made through the Q&A board viewed and managed via the administrator interface.

This enables a free and open community for customer inquiries, questions and answers, and other interactions with site members.

How to Check Q&A Submission History

1. Click the Homepage Management button for the relevant site to access the Admin Console.

2. In the Admin Console, select Q&A Management from the left menu to view all Q&A board items added to the website.

3. From the Q&A list, find and click the Q&A board. You can view all submissions made to that board. The board name will appear as it was entered when the board was created.

4. On the Q&A board page, you can see all inquiries submitted through the website. The list displays: Title / Author / Answer Status / Registration Date. You can also customize these fields.

Read more about Board List Item Settings (링크준비중)

5. Click a question title to open the detail page and view the full content by field. Fields can also be edited if needed.

Read more about Board Field (Item) Settings (링크준비중)

6. If there are many inquiries, you can use the filter function to search. Default filters include Title and Answer Status.

7. Click the Reply button to answer an inquiry.

8. You can change the Answer Status, and members will be able to see the updated status.

9. You can enter the Responder’s name. This will only be visible to administrators, not to members.

10. After writing a reply, click Apply to save and publish your response.

11. Members can check both their inquiries and administrator replies through Inquiry Details on the website.

Note!

Only registered members can post on the Q&A board.

Non-members cannot submit inquiries (this is different from general inquiry forms). Members can only see their own inquiries after logging in.

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